Shipping Policy
Last updated: 3 October 2026
Where we ship
We currently ship to addresses within the United Kingdom.
Processing time
Orders are processed within 2–4 working days. Orders placed on weekends or public holidays are processed from the next working day. You'll receive a confirmation email when your order is placed, and a second email with tracking once it ships.
Delivery times and cost
- Standard UK delivery: approximately £6. The exact cost is shown at checkout before you pay.
- Free standard UK delivery on all orders over £50.
- Delivery time: 15–20 working days after dispatch.
In total, please allow around 17–24 working days from placing your order to delivery. Delivery times are estimates and may be affected by factors outside our control, such as courier delays or busy periods.
Tracking your order
Once your order ships, we'll email you a tracking link so you can follow it to your door.
Duties and taxes
All prices are shown in pounds (£) and include UK VAT. There are no extra customs charges or import duties to pay on delivery.
Wrong or incomplete address
Please check your delivery address carefully at checkout. If an order is returned to us because of an incorrect or incomplete address, we'll contact you to arrange redelivery, which may incur an additional delivery charge.
Lost or delayed parcels
If your order hasn't arrived within 5 working days of the latest expected delivery date, please contact us and we'll help track it down.
Contact us
Questions about your delivery? Email us at infomaisonveloria@gmail.com and we'll get back to you within 24–48 hours.